777ua Privacy Policy — Your Data, Protected

777ua is committed to handling personal data responsibly and in accordance with applicable data protection principles. We collect only the information that is genuinely necessary to operate the platform, verify player identities, process financial transactions, and comply with our legal obligations. We do not sell personal data to third parties, and we do not use your data for purposes beyond those described in this Policy without your explicit consent.

This Policy applies to all personal data processed in connection with your use of the 777ua website, mobile browser experience, account registration and management, deposits, withdrawals, bonus claims, customer support interactions, and marketing communications. It should be read together with the Terms & Conditions, which govern your overall use of the platform.

Your Privacy at a Glance

1. Information We Collect

777ua collects personal data across several categories, depending on how you interact with the platform. We collect information only where there is a lawful basis to do so. The main categories of personal data we process are as follows:

• Identity data: full name, date of birth, government-issued identification documents (e.g. national identity card, passport) provided during account registration or KYC verification.
• Contact data: mobile phone number, email address, and residential address, collected at registration and updated by you as required.
• Financial data: payment method details (bKash account number, Nagad number, Rocket number, or card details), transaction history, deposit and withdrawal records. Full payment credentials are not stored by 777ua — transactions are processed through secure payment gateways.
• Usage and behavioural data: IP address, device type and operating system, browser type, pages visited, session duration, game history, betting activity, and feature interactions. This data is used to optimise platform performance, detect fraud, and personalise your experience.
• Communications data: records of messages, emails, and chat interactions between you and the 777ua support team, including the content of your queries and our responses, retained for service quality and dispute resolution purposes.

We do not collect special category data (such as health data, racial or ethnic origin, religious beliefs, or political opinions) unless you voluntarily provide it and there is a specific lawful reason to process it. In practice, 777ua has no operational need for special category data and does not actively seek to collect it.

2. How We Use Your Information

The personal data we collect is used for the following purposes. We process your data only where we have identified a lawful basis for doing so, which is explained in the section below.

• Account creation and management: processing your registration, verifying your identity in accordance with KYC requirements, maintaining your account record, and enabling you to log in and use the platform.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, DBBL, Visa, and Mastercard, maintaining transaction records, and handling refunds or disputed transactions.
• Platform delivery and improvement: ensuring the platform functions correctly on your device, diagnosing technical issues, analysing usage patterns to improve game loading times and navigation, and A/B testing new features.
• Fraud prevention and security: monitoring account activity for signs of fraud, money laundering, bonus abuse, and unauthorised access; running automated risk-scoring systems; and complying with anti-money laundering obligations.
• Customer support: responding to your queries, processing complaints, managing disputes, and following up on account or payment issues raised through our support channel.
• Marketing communications: sending you promotional offers, bonus notifications, and platform updates by email or SMS — but only where you have opted in to receive such communications. You may withdraw consent at any time by contacting support.

3. Legal Basis for Processing

We rely on the following legal bases when processing your personal data:

• Contractual necessity: processing required to fulfil the contract between you and 777ua — including account management, payment processing, and providing access to games and betting markets.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering rules, age verification requirements, and fraud prevention obligations.
• Legitimate interests: processing for fraud detection, platform security, and the improvement of platform features — where these interests are not overridden by your rights and freedoms.
• Consent: processing for marketing communications and optional analytics, where you have explicitly opted in. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

4. Sharing Your Information

777ua does not sell, rent, or trade your personal data to any third party. We may share your personal data with third parties only in the following limited circumstances:

• Service providers and technology partners who process data on our behalf under binding data processing agreements — including payment gateway operators, identity verification providers, fraud detection services, and cloud hosting providers. These parties are contractually prohibited from using your data for any purpose other than delivering the agreed service.
• Regulatory and law enforcement authorities: where we are legally required to disclose personal data — for example, in response to a court order, a formal regulatory investigation, or obligations under applicable anti-money laundering legislation.
• Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of 777ua's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights in relation to it.
• With your explicit consent: in any other circumstances not covered above, we will ask for your consent before sharing your data and will not proceed without it.

Where data is shared with service providers located outside Bangladesh, we take appropriate contractual steps to ensure that your data receives an equivalent level of protection to that which it would receive in Bangladesh.

5. Payment Data and Financial Information

Financial transactions on the 777ua platform are processed through third-party payment gateways. When you make a deposit via bKash, Nagad, Rocket, Upay, or a card payment, your payment credentials are submitted directly to the payment processor and are not stored in full on 777ua's systems. 777ua retains transaction records — including amounts, timestamps, payment method type, and status — for accounting, fraud prevention, and regulatory compliance purposes.

If you contact support regarding a payment issue, we may request limited payment reference information (such as the last four digits of a card or the last three digits of a mobile wallet number) solely to identify the relevant transaction. We will never ask you to provide your full card number, full mobile wallet PIN, or online banking password via any communication channel.

6. Cookies and Tracking Technologies

777ua uses cookies and similar tracking technologies on its platform. Cookies are small data files placed on your device that help the platform remember your session, preferences, and certain usage information. We use the following types of cookies:

• Strictly necessary cookies: essential for the platform to function — including session authentication, security tokens, and maintaining your login state. These cookies cannot be disabled without impairing core platform functionality.
• Analytics cookies: used to collect aggregated, anonymised data about how players use the platform — such as which pages are visited most frequently and where users encounter errors. This data helps us improve the platform experience. Analytics cookies are optional and may be disabled through your browser settings.
• Preference cookies: used to remember your platform settings — such as your preferred language version — so that you do not have to reset them on each visit. These cookies improve convenience but are not essential to core functionality.

You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will affect the functioning of the platform and may prevent you from logging in or completing transactions. Disabling analytics or preference cookies will not affect your ability to play.

7. Data Retention

777ua retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of the account relationship; transaction and financial records are retained for a minimum of five years from the date of the transaction in order to satisfy anti-money laundering and financial record-keeping obligations; communications and support records are retained for three years from the date of the last interaction; and identity verification documents are retained for five years from the date of account closure.

Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate statistical analysis.

8. Your Data Rights

As a player on the 777ua platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us via the email address shown in the site footer, including your registered username and a description of your request.

• Right of access: you may request a copy of the personal data we hold about you, together with information about how it is being processed.
• Right to rectification: you may request that inaccurate or incomplete personal data we hold about you is corrected or completed without undue delay.
• Right to erasure: you may request the deletion of personal data we hold about you where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful — subject to our legal retention obligations.
• Right to restriction of processing: you may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested or while a legitimate interests objection is being assessed.
• Right to object: you may object to the processing of your personal data where it is based on our legitimate interests, including profiling for marketing purposes. Where you object to marketing processing, we will cease processing your data for that purpose immediately.

We will respond to all data subject requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no fee for making a data subject request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

9. Security Measures

777ua implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting staff access to personal data on a need-to-know basis, regular security assessments and penetration testing, and automated fraud monitoring systems operating continuously across all transactions and account activity.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, 777ua will notify affected players promptly and take immediate remedial action. You can help protect your account by choosing a strong, unique password and never sharing your login credentials with anyone.

10. Children and Minors

The 777ua platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account, delete the associated personal data, and return any deposited funds. If you believe that a minor has accessed the platform, please contact us immediately via the support email listed in the footer so that we can take appropriate action without delay.

11. Changes to This Privacy Policy

777ua reserves the right to update or amend this Privacy Policy at any time. Material changes — such as new categories of data being collected, new third-party sharing arrangements, or significant changes to retention periods — will be communicated to active players via email or an in-platform notification prior to the changes taking effect. The date of the most recent update is shown at the top of this page.

Your continued use of the 777ua platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this Policy, you should stop using the platform and may request account closure and data erasure by contacting our support team.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a privacy concern, please contact the 777ua support team via the email address shown in the site footer. Please include your registered account username and a clear description of your query. We aim to respond to all privacy-related requests within 30 days.